Frequently Asked Questions

Everything you need to know about your VEILED shopping experience.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain accessories and final sale items are non-returnable.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.

How should I care for my VEILED garments?

To maintain the quality of our fabrics, we recommend hand washing or using a delicate machine cycle with cold water. Always air dry and avoid using bleach or harsh detergents.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase; after that, we may be unable to stop the shipment, but you can initiate a return once it arrives.